Our Fresh Flower Guarantee: Returns, Refunds & Complaints
Our Commitment to Freshness in Covent Garden
At Covent Garden Flowers, ensuring your satisfaction is our highest priority. As a trusted local Covent Garden florist serving both households and businesses nearby, we stand behind our fresh flower guarantee. Every bouquet and arrangement is crafted to delight and delivered at the peak of its freshness, right to your door in Covent Garden.
Damaged-On-Arrival Policy
While we take every care to protect your order, occasionally flowers may arrive damaged due to transit. If your flowers are damaged on arrival, please notify us as soon as possible—ideally within 24 hours of delivery. We encourage you to provide a clear photograph of the damaged flowers and original packaging. Our aim is to resolve these rare situations swiftly and to your complete satisfaction.
Freshness Window
Our fresh flower guarantee covers the first 5 days after delivery. All of our flowers are sourced and arranged to ensure long-lasting beauty. If, with proper care, your flowers wilt or fail to meet our high standards of freshness within this window, please get in touch. We will assess the situation and work towards the most suitable resolution for you.
Refund and Replacement Options
Your peace of mind matters to us. If we are notified of a quality issue within the freshness window, or if your flowers arrived damaged, we offer the following options:
- Full or Partial Refund: Depending on the situation, you may choose a full refund, or if only part of the bouquet is affected, a partial refund.
- Replacement Arrangement: We will happily send a replacement bouquet of equal or greater value at the earliest opportunity, again guaranteeing the freshest blooms to you in Covent Garden.
All requests are handled on an individual basis so we can provide a resolution tailored to your specific experience.
How to Register a Complaint
If something is not right with your order or with any part of your Covent Garden Flowers experience, we encourage you to contact us and share your concerns. Our team takes all complaints seriously and strives to respond promptly and professionally. Please provide your order details and a brief description of your concern, and, where possible, attach a photo to help us understand the issue clearly.
We value your feedback and treat every complaint as an opportunity to improve our service. After reviewing your case, we will provide a written response and work with you until your matter is properly resolved.
Trusted Local Florist, Trusted Service
As a well-established Covent Garden florist, our reputation is built on trust, reliability, and the finest, freshest flowers around. Whether you are a local resident or a business in Covent Garden, you can count on us for dependable service and a genuine commitment to customer care. Thank you for choosing Covent Garden Flowers for your floral needs – we are always here to help if something isn’t perfect with your order.
