Key Terms & Conditions for Covent Garden Flower Delivery Orders

Covent Garden Flowers: E-commerce Flower Delivery Terms & Conditions

Introduction

Welcome to Covent Garden Flowers. These Terms & Conditions govern your use of our online platform and the purchase of flower delivery services in Covent Garden and its surrounding areas. By placing an order on our website, you agree to be bound by these terms. Please read them carefully before making a purchase. These terms are designed to protect both you, our valued customer, and ourselves as a responsible service provider. If you have any queries regarding these terms, we encourage you to review them before placing your order.

Applicability

These terms and conditions apply to all online purchases and deliveries of flowers made through the Covent Garden Flowers website. They are applicable to customers in Covent Garden and the surrounding areas who order for delivery within our specified delivery zones. By accessing or using our website and by purchasing from us, you acknowledge and agree to comply with these terms.

Order Process

Our online order process is designed to be simple, transparent, and secure:

Product Selection: Browse and select the floral arrangements or products you wish to purchase.
Personalisation: Where applicable, add any custom details such as messages, delivery date, or recipient information.
Basket Review: Review your selections in the shopping basket to confirm the products, quantities, and prices.
Checkout: Provide your delivery address, recipient’s details, and any specific instructions. It is your responsibility to ensure the information supplied is correct and complete to avoid delivery delays or errors.
Order Confirmation: Once you submit your order, you will receive an order acknowledgement by email. This does not constitute acceptance of your order.
Order Acceptance: Acceptance occurs when we dispatch the flowers for delivery. We reserve the right to reject or cancel orders where necessary, including but not limited to unavailability of products or recipient location being outside our delivery area.

All orders are subject to acceptance and availability. We strive to maintain accurate stock and update product availability promptly. In the unlikely event an item becomes unavailable after ordering, we will notify you and offer an alternative or a full refund.

Product Description and Substitution

We aim to ensure all flower arrangements and products are described as accurately as possible. As fresh flowers are subject to seasonal and market variations, there may be occasions where certain flowers or packaging are unavailable. In such instances, we reserve the right to substitute flowers or materials of equal or greater value while maintaining the overall style and theme of the arrangement. We will attempt to inform you of any significant substitutions prior to dispatch when possible.

Pricing and Payments

All prices displayed on our website are inclusive of VAT, where applicable. Delivery charges are displayed separately at checkout based on delivery location and service selected. We reserve the right to change our prices at any time. However, the total price payable for the order is that displayed at the time of order confirmation.

Payment for online orders can be made by approved debit or credit cards or other payment methods as specified at checkout. Your payment will be processed securely at the time of order. Orders cannot be processed without successful payment authorization. By submitting payment information, you warrant that you are authorised to use that payment method.

Delivery Terms

We offer flower delivery throughout Covent Garden and the immediate surrounding areas, subject to local delivery restrictions. Standard delivery windows and charges are detailed during checkout. We endeavour to deliver your flowers on the requested date, but cannot guarantee specific delivery times.

It is your responsibility to ensure that the recipient details and delivery address are correct. Where possible, we deliver directly to the named recipient. If no one is available to receive the delivery, we will act in accordance with the delivery instructions you provide, or in their absence, may leave the flowers in a secure location or with a neighbour. We will notify you of unsuccessful delivery attempts where reasonable. We cannot accept liability for late or failed deliveries due to incorrect addresses or circumstances beyond our control, such as adverse weather or unexpected traffic conditions.

If a delivery cannot be completed due to erroneous information supplied by you, or if redelivery is required, additional delivery charges may apply.

Order Amendments and Cancellations

If you wish to amend or cancel your order, please notify us as soon as possible. Amendments or cancellations must be requested prior to dispatch to ensure we can act on your instructions. Due to the perishable nature of flowers and personalised arrangements, once your order has been processed or dispatched, we are usually unable to accept amendments or cancellations.

For orders cancelled within the allowed timeframe and prior to dispatch, a full refund will be issued. For cancellations requested after dispatch, we regret that we cannot provide a refund.

These provisions do not affect your statutory rights under the Consumer Contracts Regulations 2013 or Consumer Rights Act 2015. If you believe your flowers are faulty or not as described, please contact us promptly so we can address any issues in accordance with your legal rights.

Returns and Refund Policy

Due to the perishable nature of flowers, returns for unwanted items are generally not accepted once delivered. If an arrangement arrives damaged, or you believe your order is wrong or substandard, please contact us within 24 hours of delivery with photographic evidence so we can investigate and offer a resolution, which may include a replacement or refund at our discretion.

Refunds will be processed promptly to the original payment method. Refund times may vary based on your bank or payment provider’s policies.

Customer Obligations

By placing an order on our website, you confirm:

All details provided for the order are accurate.
You are of legal age to enter into binding contracts.
You will not use our website for unlawful or unauthorised purposes.
If your order is for delivery to a third party, you have obtained necessary consent for us to use and process the recipient’s personal data for delivery.

Liability

We exercise all reasonable care in the delivery of our services, but to the fullest extent permissible by law, we exclude all warranties, whether express or implied, including (but not limited to) fitness for a particular purpose. We are not liable for:

Indirect or consequential losses, or loss of profit, arising from your use of the website or the products supplied.
Failure to deliver due to incorrect information supplied or events beyond our reasonable control.
Allergies or adverse reactions to flowers, unless we have provided specific written assurance about product content otherwise.

Our total liability, whether in contract, tort (including negligence), or otherwise, arising in connection with your order or these terms, shall not exceed the total price paid for the order in question, except where such limitation is prohibited by law.

Force Majeure

We shall not be liable for any failure to perform, or delay in performance of, any of our obligations under these terms if such failure or delay is caused by events outside our reasonable control, including but not limited to natural disasters, adverse weather, strikes, government actions, or transport disruptions.

Intellectual Property

All content on our website, including text, photographs, graphics, product designs, and branding, are intellectual property owned by or licensed to Covent Garden Flowers. Reproduction, copying, or use of any content for commercial purposes without our prior written consent is strictly prohibited.

Personal Data and Privacy

We treat all personal data provided in accordance with our Privacy Policy. By ordering through our website, you consent to the use of your personal data for processing your order and delivering your flowers. Please refer to our Privacy Policy for further details on how your information is stored, processed, and protected.

Changes to Terms & Conditions

We reserve the right to update or amend these terms from time to time at our discretion, in line with changes to our practices or legal requirements. The latest version of the terms will be posted on our website and will apply to all orders placed after the date of publication. You are advised to review these terms before each purchase to ensure your agreement.

Severability

If any provision of these terms is held by a competent authority to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Governing Law and Jurisdiction

These Terms & Conditions and any contract for the supply of goods or services under them are governed by English law. Any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English courts.

Contact and Complaints

If you wish to discuss any aspect of these terms or make a complaint, please use our designated online contact form. We value your feedback and will do our utmost to resolve any issues promptly and professionally.

Final Note

These Terms & Conditions apply specifically to all customers purchasing flower delivery services online from Covent Garden Flowers. They are designed to offer clarity and reassurance to all our clients across Covent Garden and the surrounding areas. Thank you for choosing Covent Garden Flowers for your online flower delivery needs.